Have you ever had this experience: in the early stage of negotiating the purchase of equipment, the salesperson promised that after the equipment arrived at your factory, there would be after-sales installers to provide on-site installation services and on-site training. Often in the early stage of cooperation, or within one or two years of equipment operation, most suppliers will provide after-sales service and technical support in a timely manner.

However, when the machine has been running for 3 years or 5 years, the machine equipment can still be used after many years, but for various reasons, the technical and after-sales personnel of this company can no longer be contacted?

In early June 2024, our company's after-sales team helped such a customer online. This customer purchased this QT12 machine from a certain brand supplier in 2019. The equipment was used in a certain area of Oman. There were problems during operation. The customer could not find the after-sales team of the brand. By chance, this customer found our company's salesperson and asked if we could help his machine solve the operation problem.

Our company's sales staff immediately contacted our after-sales staff and after-sales engineers to inform the customer's basic information and the general problems faced at the time. Our company's after-sales team learned through in-depth online communication with the customer that after the customer's machine changed the mold, the upper mold could not be inserted into the mold when the machine was running in automatic mode, and the automatic cycle could not be completed. In response to this problem reported by the customer, our after-sales engineers and after-sales staff conducted online rapid technical guidance, provided customers with corresponding solutions, and quickly helped customers solve this equipment that was not purchased from our company.

Below is a fragment of the entire after-sales processing process.

Through this after-sales case, I hope that when you purchase a machine, you should not only examine and select the appropriate supplier in terms of quality and price, but also consider the team that values commitment and can provide good after-sales service. HF Machinery has always been based on the business philosophy of "people-oriented, customer first, honesty and trustworthiness, dedication and improvement, pioneering and innovation, and win-win cooperation" to provide our customers with accompanying services. Every customer is our lifelong customer. We are always ready to provide help and support, and look forward to providing an opportunity to demonstrate and prove our commitment.